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Reauthenticate

If your integration health is failing due to expired credentials, you can re-authenticate the integration by following these steps to update your access token:

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Support for re-authentication is not available for the Jira Connect App.

To re-authenticate with Jira software using an Atlassian API Key, follow these steps:

  1. Go to Integrations, and select your Jira integration from the My Integrations tab. This will open the integration configuration settings.

  2. Click Re-Authenticate at the top right corner.

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  3. Follow the prompts and enter your email and the new API Key. You cannot switch the authentication type or update any existing configuration settings apart from the new token.

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  4. Click Validate Connection to complete the re-authentication process.

By following these steps, you'll successfully re-authenticate with the Jira platform using your new access token, resolving any issues caused by expired credentials.